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Our Management Systems Policies

The secret of successful organizations lies not only in technological advancements and engineering, but also in the effective management of people.

QUALITY
POLICY

As ARNİKON ENGINEERING,

In our crane engineering and service activities, crane design, manufacturing, marketing and sales operations, we commit to;

Correctly understanding customer expectations and relevant requirements, and delivering reliable and timely products and services,

Assuring quality at every stage of our design, manufacturing, assembly, and after-sales services,

Regarding the knowledge, experience, and participation of our employees as the fundamental strength of our quality culture,

Preventing errors before they occur rather than correcting them afterward, and continuously improving our processes,

Increasing our competitiveness by following technological developments, innovations, and changing customer needs,

Complying with legal, regulatory, and customer-committed requirements,

Continuously improving by regularly evaluating our quality objectives and the performance of our management system,

WE HEREBY COMMIT.

Quality, for us, is not merely a checkpoint but a responsibility we carry from the beginning of our work to its delivery.

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OHS POLICY

As ARNİKON ENGINEERING,

In our crane engineering and service activities, crane design, manufacturing, marketing and sales operations, we commit to;

Accepting the prevention of occupational accidents and occupational diseases as our priority,

Identifying hazards in advance and eliminating risks or reducing them to an acceptable level,

Basing the establishment and improvement of safe working conditions on the opinions and participation of our employees,

Supporting our employees to be knowledgeable, competent, and responsible regarding OHS,

Being prepared for emergencies and developing our capacity to respond effectively to potential risks,

Complying with legal and other OHS requirements related to our activities,

Continuously improving by regularly evaluating our OHS performance,

WE HEREBY COMMIT.

Because no work is more important than human health and safety.

ENVIRONMENTAL POLICY

As ARNİKON ENGINEERING,

In our crane engineering and service activities, crane design, manufacturing, marketing and sales operations, we commit to;

Identifying and controlling the environmental impacts of our activities, and reducing them at the source wherever possible,

Using energy, water, raw materials, and other natural resources efficiently,

Reducing waste generation and increasing opportunities for reuse and recovery,

Taking into account the effects of climate change and changing environmental conditions on our activities,

Complying with legal and other environmental obligations,

Raising environmental awareness among our employees, suppliers, and business partners,

Continuously improving by measuring our environmental performance and learning from our results,

WE HEREBY COMMIT.

We believe that environmentally conscious production will contribute to a more efficient and sustainable country and world.

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CUSTOMER SATISFACTION POLICY

As ARNİKON ENGINEERING,

In our crane engineering and service activities, crane design, manufacturing, marketing and sales operations, we commit to;

Understanding the needs and expectations of our customers, ensuring customer satisfaction, and continuously improving it,

Ensuring that customer feedback and complaints can be easily submitted and are evaluated impartially, fairly, transparently, and in a timely manner,

Regarding complaints as an opportunity and a source of input for improving our design, manufacturing, delivery, assembly, commissioning, service, and maintenance processes,

Identifying the root causes of complaints, implementing the necessary corrective actions, and preventing the recurrence of similar issues,

Ensuring the confidentiality, traceability, and reliability of customer information and complaint records,

Measuring our customer satisfaction and complaint management performance, evaluating our results, and continuously improving by learning from the feedback we receive,

WE HEREBY COMMIT.

For us, customer satisfaction is not only about meeting expectations, but about continuously improving ourselves by listening to our customers

Customer Satisfaction Management System Handbook (Download)